Terms of service
These Terms & Conditions apply to the use of https://www.glaglacare.com and to all purchases made through the website.
The website is operated by GLAGLA. Full information about the business and website host is available in our Legal Notice.
By using our website or placing an order, you agree to these Terms & Conditions and to our Privacy Policy, Shipping Policy and Returns & Refund Policy.
Nothing in these Terms limits your mandatory consumer rights.
1. Website Use
You must have the legal capacity to enter into a contract to place an order.
You must not use the website for any unlawful or fraudulent purpose, interfere with its security or operation, transmit malicious code, collect information about other users without permission or infringe the rights of GLAGLA or any third party.
We may restrict access to the website when reasonably necessary to protect GLAGLA, its customers or its services.
2. Products
We make reasonable efforts to describe and display our products accurately.
The colour and appearance of a product may vary slightly depending on your screen. Natural materials such as white jade may also present variations in colour, pattern or texture. These natural variations do not necessarily constitute a defect.
Products are offered subject to availability.
3. Product Use and Safety
Products must be used according to the instructions provided.
Do not use a Gua Sha tool on broken, irritated, inflamed or infected skin. Stop using it if pain or irritation occurs.
Information provided by GLAGLA is for general cosmetic and wellness purposes. It is not medical advice and does not replace advice from a qualified healthcare professional.
4. Prices
Prices are displayed in the currency shown on the website and include applicable taxes where required.
Delivery costs and any other applicable charges are displayed before the order is confirmed.
We may change our prices at any time. Changes will not affect an order that has already been confirmed, except where an obvious pricing error has occurred.
5. Orders and Payment
Before placing an order, you can review your products, delivery information, total price and payment details.
By confirming the order, you agree to pay the amount displayed at checkout.
After placing an order, you will receive an email acknowledging or confirming it.
Available payment methods are displayed during checkout. Payments are securely processed by authorised third-party payment providers.
We may refuse or cancel an order for a legitimate reason, including:
- Product unavailability
- Suspected fraud or unauthorised payment
- Incorrect customer or delivery information
- An obvious pricing error
- Delivery to a location we do not serve
- A suspected order intended for unauthorised resale
If we cancel a paid order, we will refund the relevant amount using the original payment method.
6. Delivery
Delivery destinations, estimated delivery times and charges are explained in our Shipping Policy and displayed during checkout where applicable.
You are responsible for providing a complete and accurate delivery address.
Risk of loss or damage generally passes to you when you, or a person designated by you, physically receives the order, except where applicable law provides otherwise.
7. Returns, Withdrawal and Refunds
Eligible consumers have 14 days from receiving an online order to notify us that they wish to withdraw from the purchase.
After notifying us, the product must be returned within the applicable legal period.
Certain sealed products may not be returnable after opening when they cannot be returned for genuine health or hygiene reasons, as permitted by law.
Return conditions, costs and refund procedures are explained in our Returns & Refund Policy.
Nothing in that policy limits your statutory rights.
8. Damaged, Incorrect or Defective Products
Please contact us as soon as possible if your product arrives damaged, incorrect or defective.
We may request your order number, a description of the issue and photographs of the product and packaging.
These requests do not limit your statutory rights. Where a product is defective or does not conform to the order, GLAGLA will provide an appropriate remedy and cover the necessary return costs in accordance with applicable law.
9. Legal Guarantees
Consumers benefit from all mandatory legal guarantees applicable to their purchase.
For purchases governed by French law, this includes the legal guarantee of conformity, which generally applies for two years from delivery.
Consumers may also benefit from the legal guarantee against hidden defects under the conditions provided by the French Civil Code.
These legal guarantees apply independently of any optional commercial guarantee.
10. Intellectual Property
The GLAGLA name, branding, photographs, text, graphics, designs and other website content are owned by or licensed to GLAGLA.
You may use the website for personal and non-commercial purposes. You may not copy, distribute, modify, sell or commercially exploit its content without prior written permission, except where permitted by law.
11. Personal Information and Cookies
Our collection and use of personal information are explained in our Privacy Policy.
Non-essential cookies are used only where permitted and, where required, after you have provided consent. You can manage your preferences through the cookie settings available on our website.
12. Liability
GLAGLA is responsible for fulfilling its obligations in accordance with applicable law.
Nothing in these Terms excludes liability that cannot legally be excluded or limits mandatory consumer rights.
GLAGLA is not responsible for damage caused by improper use of a product, failure to follow its instructions or unlawful use of the website.
13. Governing Law and Complaints
These Terms & Conditions are governed by French law.
Consumers living outside France continue to benefit from any mandatory protections provided by the laws of their country of residence where applicable.
If you have a complaint, contact us first at info@glaglacare.com so that we can try to resolve it directly.
Information about GLAGLA’s appointed consumer mediator will be added to this section once the applicable mediation service has been selected.
14. Changes to These Terms
We may update these Terms to reflect changes to our products, services or legal obligations.
The Terms applicable to an order are those accepted when the order is placed. The latest version will always be available on this page with its revision date.
15. Contact
For questions about these Terms & Conditions, contact us at:
Email: info@glaglacare.com
Full company information is available in our Legal Notice.