Shipping policy
At GLAGLA, every order is prepared with care and shipped from France. Please review the information below before placing your order.
1. Order Processing
Orders are normally processed within 1–5 business days, excluding weekends and public holidays.
Once your order has been shipped, you will receive a confirmation email containing your tracking information.
Please note that processing time is separate from delivery time.
2. Estimated Delivery Times
Estimated delivery times after dispatch are:
- France: 2–5 business days
- European Union: 5–10 business days
- United Kingdom: 5–10 business days
- United States and Canada: 7–15 business days
- Rest of the world: 10–20 business days
These estimates do not include the 1–5 business days required to process your order.
Customs procedures, public holidays, severe weather or other circumstances outside our reasonable control may occasionally cause delays.
The delivery option and estimated timeframe applicable to your order will be displayed during checkout where available.
3. Shipping Costs
Shipping costs vary depending on the destination, selected delivery method and order value.
The exact shipping cost and available delivery options will be displayed during checkout before payment.
Where available, any free-shipping offer and its applicable conditions will also be displayed during checkout.
4. International Orders
GLAGLA ships to the international destinations available during checkout.
Orders delivered outside the European Union may be subject to import duties, taxes or customs-processing fees.
When these charges are not included at checkout, they are determined and collected by the destination country and are the customer’s responsibility.
Customs clearance may extend the estimated delivery time. GLAGLA will provide reasonable assistance if an international shipment is delayed or cannot be located.
5. Order Tracking
Once your order has been dispatched, you will receive a tracking number by email.
Tracking information may take 24–48 hours to update after dispatch.
If your tracking information has not updated after this period, contact us at info@glaglacare.com.
6. Delivery Address
Please verify your name and delivery address carefully before confirming your order.
If you notice an error, contact us immediately at info@glaglacare.com. We will try to update the address, but changes cannot be guaranteed after the order has entered processing or has been dispatched.
If a parcel is returned because of an incorrect or incomplete address supplied by the customer, additional delivery charges may apply before it is sent again.
This does not affect your rights where the delivery issue was caused by GLAGLA or the carrier.
7. Missing, Lost or Damaged Parcels
If your tracking shows that a parcel was delivered but you cannot find it:
- Check the delivery location and any safe place around the property
- Ask members of your household, neighbours, reception or mailroom
- Check for a delivery notice
- Contact the carrier for additional information
- Contact us at info@glaglacare.com if the parcel remains missing
If a parcel is lost or damaged before you receive it, contact us so that we can investigate with the carrier and provide an appropriate solution in accordance with applicable consumer law.
Please include your order number and any relevant photographs or delivery information.
8. Shipping Restrictions
We currently do not ship to PO Boxes or APO/FPO addresses.
If an address cannot be served, the available delivery options will normally be shown during checkout or we will contact you before dispatch.
9. Order Changes and Cancellations
To request an order change or cancellation, contact us as soon as possible at info@glaglacare.com.
We will try to accommodate requests made within 24 hours, but we cannot guarantee a modification or cancellation once the order has entered processing or has been shipped.
This does not affect any statutory right of withdrawal available under applicable consumer law. Please review our Returns & Refund Policy for more information.
10. Contact Us
For questions about an order or delivery, contact:
Email: info@glaglacare.com