Shipping policy
GLAGLA Shipping Policy
At Glagla, we ensure that your skincare essentials are delivered quickly and securely. Please review our shipping policy for details on processing times, costs, and international shipping.
1. Processing & Shipping Times
Order Processing Time: Orders are processed within 1-3 business days (excluding weekends and holidays).
Estimated Delivery Time:
• USA: 5-7 business days (Expedited: 2-3 business days)
• Europe: 5-10 business days
• Rest of the World: 7-14 business days, depending on location and customs processing.
Note: Delivery times may vary due to customs, holidays, or unforeseen delays.
2. Shipping Costs
• Standar Shipping €4.99 / $4.99 for all orders under €60 / $60.
• Expedited Shipping €9.99 / $9.99
• Free Shipping for orders over €60 / $60.
• Expedited shipping options available at checkout for an additional fee.
3. International Shipping (Outside USA & Europe)
We ship worldwide! However, please note:
Customs & Duties: International orders may be subject to customs fees or import taxes, which are the customer’s responsibility.
Delivery Times: Customs clearance may cause additional delays beyond our control.
We are not responsible for lost or delayed international shipments due to customs processing.
4. Order Tracking
Once your order ships, you will receive a tracking number via email.
Please allow 24-48 hours for tracking information to update.
If you don’t see tracking updates, contact us at info@glaglacare.com
5. Address Errors & Undeliverable Packages
Please verify your shipping address before placing an order.
• If an incorrect address is provided, we are not responsible for lost or undeliverable packages.
• If a package is returned due to an incorrect address, the customer is responsible for reshipping costs.
6. Lost or Stolen Packages
• We are not responsible for lost or stolen packages once marked as delivered by the carrier.
• If your package is missing, please:
Check with your neighbors or mailroom.
Contact the shipping carrier for additional details.
If unresolved, email us at info@glaglacare.com for assistance.
7. Shipping Restrictions
We do not ship to PO Boxes or APO/FPO addresses at this time.
8. Order Changes & Cancellations
Orders can be modified or canceled within 24 hours after placing them.
Once an order is shipped, it cannot be canceled or changed.
For modifications, please contact us as soon as possible at info@glaglacare.com.
Need Help?
For any shipping-related inquiries, feel free to reach out to us info@glaglacare.com.
Thank you for choosing Glagla – we’re excited to bring your glow straight to your doorstep!