Refund policy

GLAGLA Return & Refund Policy

At Glagla, we strive to provide high-quality skincare products and exceptional customer service. However, we understand that sometimes returns may be necessary.
Please read our return policy carefully before making a request.

1. Eligibility for Returns

We accept returns under the following conditions:

 The item must be unused, unopened, and in its original packaging.

 The return request must be made within 14 days of receiving the product.

 Proof of purchase (order confirmation or receipt) is required.

 Due to hygiene reasons, we do not accept returns of opened or used skincare products.

2. Non-Returnable Items

The following items cannot be returned:

 Opened, used, or damaged products (unless defective upon arrival).

 Items purchased on final sale or with a promotional discount.

 Gift cards and digital products.

3. Defective or Damaged Items

If you receive a defective or damaged product, please contact us within 48 hours of delivery with:

• Clear photos of the damaged item and packaging.

• Your order number and a brief description of the issue.

We will review your request and offer either a replacement or a full refund.

4. How to Initiate a Return

To start a return, please email info@glaglacare.com with:

 Your order number

 The product(s) you wish to return

 The reason for the return

Once your request is approved, we will provide the return shipping address.
Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

5. Refunds

 Refunds will be issued to the original payment method once the returned item is received and inspected.

 Processing time for refunds may take 7-10 business days depending on your bank.

 We do not refund shipping costs, except in cases of defective or incorrect products.

6. Exchanges

We do not offer direct exchanges at this time.
If you would like to exchange an item, please return it and place a new order.

7. Late or Missing Refunds

If you haven’t received a refund yet:

 Check your bank account.

 Contact your credit card company, as processing may take time.

 If the issue persists, email us at info@glaglacare.com for assistance.